Cancellation policy

Purchase Options

At GermanDeli.com, we’re proud to bring authentic European foods straight to your table. Our purchase options include:

• One-Time Purchases: Shop individual products for single delivery.

• Subscription Orders (when available): Enjoy recurring deliveries of your favorite items. You may adjust or cancel your subscription anytime through your customer account before your next billing date.

• Gift Boxes & Seasonal Bundles: These are limited-run specialty items and may have specific delivery windows and availability restrictions.

Order Processing

Orders are processed Monday through Friday (excluding holidays). Most orders ship within 1–3 business days after payment confirmation. Once your order has shipped, you will receive a confirmation email with tracking details.

Cancellation Policy

• Before Shipment:
  Orders may be canceled within 24 hours of placement as long as they have not yet entered the packing or shipping process. To request a cancellation, email orders@germandeli.com or call us during business hours.

• After Shipment:
  Once an order has shipped, it cannot be canceled. However, you may refer to our Returns & Refund Policy for eligible items.

• Perishable Items:
  Because we ship food products—many of which are perishable—we cannot accept cancellations or returns after shipment for safety and freshness reasons.

• Pre-Orders or Seasonal Boxes:
  These may be canceled up to 3 business days before the scheduled shipping date. After that window, cancellations are not guaranteed.

Modifications

If you need to change an item, shipping address, or delivery date, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

Refunds for Canceled Orders

If your order is successfully canceled before shipment, a full refund will be issued to your original payment method within 3–5 business days.